Shipping + Delivery
Where do we ship to?
Freeborn + Company ships across Canada and the USA. Some exceptions apply.
COVID Delays
We continue to experience longer than usual shipping times for our custom ordered pieces. ETA stock dates are more fluid than ever due to the global manufacturing, shipping and supply chain disruptions. We will continuously update you on delays to the best of our ability during this time. We ask for your patience and understanding as we strive to seek and provide information as it becomes available to us.
Lead Times
Freeborn + Company items are custom ordered pieces that ship directly from the manufacturer. Please allow 2-4 weeks for shipping and delivery on in stock items. Please expect delays during sales or holidays.
You’ll be contacted within 48hrs of placing your order with an approximate timeframe. This is based on stock availability, distribution and shipping.
Once your item has shipped you will be contacted with an approximate time frame for receiving the product.
Shipping Costs
Shipping fees are calculated by total order weight. Some oversize pieces may be subject to additional shipping charges due to size and distance. If your order requires extra fees, you will be contacted within 24hrs with a quote for approval.
Standard Delivery
STANDARD DELIVERY IS DOORSTEP ONLY. The delivery person or team does not enter the home or assemble the furniture. If you live in an apartment or condo building, it would be brought into the lobby and no further. Other than beds and dining tables, most of our larger furniture pieces come fully assembled. Please ensure you are comfortable bringing it to its desired destination in your home and that it will fit through all doorways and stairwells!! Please contact us to upgrade to White Glove Delivery if you feel you are unable to.
Small and medium sized Items are shipped via Courier services.
Larger and oversized items typically ship with a freight carrier and/or third party delivery company. Carrier or delivery will depend on location.
White Glove Delivery
White glove service is available in most areas and includes room of choice, unpacking, minor assembly and garbage removal. They do not hang art or install lighting fixtures. Additional charges may apply for rural locations, buildings or or any other complex deliveries. White Glove delivery typically is scheduled for one delivery window.
Oversized and heavy items are not guaranteed beyond main floor entry for liability reasons. Any damages during the assembly of items will not be liable by these services. Please double check weight and measurements prior to ordering. We encourage you to contact us with any questions!
A representative from the delivery company in your area will contact you when the shipment is ready. Please make sure all walkways and the area in which you wish to place the item are clear and ready for the delivery. We ask that you inspect all items prior to the service provider's departure.
Delays
Delays in shipment or delivery can be caused due to holidays, busy seasons, weather or various other reasons. These delays are out of our control and can push the delivery window past the ETA or lead time given at the time of ordering. We ask for your patience during these times as we do our best to ensure all items get to our customers as quickly as possible!